We want you to love every piece you bring into your home from Minimal Warmth. If for any reason you are not completely satisfied with your purchase, our returns and refunds policy is here to help.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Please note that certain items, such as final sale goods or personalized products, may not be eligible for return. Any exceptions will be clearly stated on the product page.
How to Start a Return
To initiate a return, please contact us at support@minimalwarmth.shop with your order number and reason for return. Our team will provide you with detailed instructions and the correct return address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider. Shipping fees are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please follow the return process for your original purchase and place a new order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately with photos. We will arrange a replacement or issue a full refund at no additional cost.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect upon arrival. We recommend using a trackable shipping service to ensure your return is received.